Billing
- Monthly subscription fees renew automatically on the anniversary of your purchase using the payment method on file.
- Setup fees are charged one time at checkout, alongside the first month.
- All charges appear on your statement as processed by Stripe.
Cancellation
- You may cancel your subscription at any time from the customer billing portal (accessible from Manage Billing).
- Cancellations take effect at the end of the current billing period; service continues until that date.
- We do not pro-rate partial months.
Refunds
- Monthly fees are non-refundable once the billing period has begun.
- Setup fees are non-refundable once implementation work has started. If you cancel before onboarding kicks off and no work has been performed, contact izion0718@gmail.com within 7 days for a review.
- We may issue discretionary refunds where clearly warranted, at our sole discretion.
Past-Due & Failed Payments
If a renewal payment fails, we attempt to recover the charge for up to 14 days. Service may be paused during this period. If not resolved, the subscription may be canceled and pending deliverables placed on hold.
Chargebacks
Please contact us first at izion0718@gmail.com before initiating a chargeback so we can resolve billing questions directly.